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This insurance is managed by ETI Australia Pty LTD, a company of the Mondial
Assistance Group. Our Global Response Centre is based at Toowong in Brisbane,
working around the clock to help you when you need assistance.
We have over 190 staff in our customer Centre including: doctors, registered
nurses, social workers, mechanics, logistical experts, communication
specialists and support personnel. Many of our staff are also multi-lingual so
we can speak the local language for you in many destinations. In addition to
the staff in our Customer Centre, we have a team on the ground located all
around the world, including 400,000 service providers, 240 correspondents and
37 operation centres.
Whenever you need help you can contact our customer service centre and we will
organise help for your situation. If you need to contact us, we are available
24 hours a day, every day of the year.
For Sales & General Enquiries, please phone 1800 010 261
(toll free within Australia).
If you have a query relating to Claims, please phone 1300 725
154
If you would like to write to us, try,
skycover@mondial-assistance.com.au
or alternatively:
Skycover Travel Insurance
PO Box 162
Toowong Qld 4066
Australia
Our Sales & Claims enquiries lines respond to queries during normal
business hours 0800 to 1700 AEST Monday to Friday. For 24 hour emergency
assistance, use the contact details below.
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